You don’t have to know Jim Finkle or anyone else at the State Department to recognize their pain. Millions of workers around the world are in the same straits: They’ve heard about the joys of Firefox, the wonders of Google Docs, or any number of other great programs or Web sites that might improve how they work. Indeed, they use these apps at home all the time, and they love them. But at work they’re stymied by the IT department, that class of interoffice Brahmins that decides, ridiculously and capriciously, how people should work.
via Slate
